As a small business, it can be hard to turn down a custom order especially if a nice chunk of change can be made. But just like we shouldn't price our items for less just to make a quick a buck, the same applies to potential custom orders.
This week I got a convo where someone asked if I can do 20 (that's TWENTY) of a particular necklace in my shop. While I'm good with bulk chains and general jewelry supplies, charms are a different story and the charms I like to use come from a specific shop that presses these here, not "Made In China". Naturally, this costs a little more which also means I can only purchase so many at once.
I am also not in the position where my items are just flying out of the shop so I constantly need to restock. So asking for 20 of anything from me is a tall order. Of course it can be done, but with some time and a deposit. Overall I was asked for $500 with a $150 deposit. I don't think this is unreasonable especially if this is to be done in the next couple of weeks.
Instead I get a response saying that they had "another seller who can guarentee a quick delivery...". They didn't exactly turn me down, but they didn't say "ok" either. I had a bad feeling this would turn into a back and forth bullshit so I had to end this quick and tell them that they probably should go with the other person.
The person wasn't rude or anything but I still got annoyed. If this person just said "Ok, I'll send the deposit right away!" then I wouldn't be writing this post. I wish I had a nice studio where I was so organized and had nice little compartments and shelving for my supplies and inventory but I don't. I have a messy corner in my lliving room and it's been this way for years.
It is just frustrating that we still need to justify wanting to get PAID for our craft. Have you experienced a similar situation where you had to turn an offer down because it just seemed unreasonable?